Troubleshooting Guides

Troubleshooting Guides

1. Miner Not Powering On

  • Possible Causes: Faulty power supply unit (PSU), loose connections, or a damaged power cord.
  • Solution:
    • Check the power cord and replace it if necessary.
    • Ensure all connections to the PSU are secure.
    • Test with a different PSU if the issue persists.

2. Low Hashrate

  • Possible Causes: Incorrect settings, outdated firmware, or overheating.
  • Solution:
    • Update the firmware to the latest version.
    • Verify mining pool settings.
    • Clean the miner’s fans and heat sinks to improve cooling.

3. Overheating Issues

  • Possible Causes: Poor ventilation or dust accumulation.
  • Solution:
    • Place the miner in a well-ventilated area.
    • Regularly clean the fans and heat sinks to prevent dust buildup.

4. Miner Not Connecting to the Pool

  • Possible Causes: Incorrect pool address, network issues, or firewall settings.
  • Solution:
    • Double-check the pool address and credentials.
    • Restart your router and miner.
    • Adjust firewall settings to allow mining traffic.

For more detailed troubleshooting steps contact our support team.

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